- #Sookasa careers download#
- #Sookasa careers free#
#Sookasa careers download#
Subscribed to newsletters from industry leaders (ie: Gainsight, Totango, Amity, etc) and download Podcasts (The Customer Success Podcast, The Customer Success Channel, etc) - I made sure I was learning whenever I can.
#Sookasa careers free#
Absorb industry knowledge and content: there are so many free online resources, blog posts, and podcasts in the Customer Success space to learn from. Here’s how I prepared myself for the transition: Unfamiliarity with the business operations: of how your role as CSM and other departments (sales, product, engineering, finance) worked together added another layer of complexity to an already unfamiliar world.ĭespite the challenges I came across during my job search, there are ways to equip yourself to increase the knowledge you have an to reduce the unknowns. Lack of technical expertise: not only did I have make the case for why I’m qualified for the CSM role, I also had to show that I have the technical aptitude to quickly grasp the product, customer, and the space. Actual experience “on the job”: because I had no formal experience as a Customer Success Manager, I had to connect the dots for many potential employers on how my prior experience is relevant and are highly transferrable skills. Lack of a social network: most of my close friends and colleagues went for jobs in the ABCs (Accounting, Banking, and Consulting), so I didn’t have many resources within my first degree connections to talk to or draw experiences from. If you’ve tried moving into a customer-facing role (especially for a technical product or audience) in the SaaS space before, I’m sure you’ve come across some of the same challenges I had encountered: Making the transition from a Retail Management and a User Operations role to a much more defined Customer Success role was not without challenges. My teammates were looking for a customer-facing generalist with experience at an early-stage SaaS startup and a self-starter who could grow with the team and thrive in a dynamic environment-this was the perfect match. I took on a Customer Success role at Rainforest QA soon after, which was a great fit because both the team and business was growing rapidly and there was a huge potential to shape the future of the team. When I was ready to move on from Sookasa in May 2016, I knew that my experience and passion in running all aspects of the customer experience-including product onboarding and technical support in a fast-moving high-growth startup environment-was highly relevant and I wanted to continue to leverage these skills in my next role. This opportunity gave me a tremendous amount of exposure to the inner workings of a young SaaS startup and experience in managing customer relationships. 
I was the jack of all trades there with responsibilities spanning sales demos, onboarding and implementation, and technical support.
I gained invaluable experience coaching front-line sales teams and operating the store-line sales function of the retail giant, but being in the Bay Area where technology is at the forefront of rapid change and innovation, I wanted to be a part of this wave.Īfter a few months of job searching, I found an exciting opportunity at a 20-person startup called Sookasa in their first ever customer-facing role. My first job out of college was a rotational retail management program with Macy’s flagship store in San Francisco. If you were to tell me in 2013 that by 2016 I would be able to start a career in an industry and role in which I had zero experience, I wouldn’t have thought it was possible.
How I made my pivot into Customer Success
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